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Frequently Asked Questions
Please follow Terms of Use to be aware of definitions and details.
Last updated: February 1, 2024
SIGMA PARTNERS – FZCO (DSO-FZCO-310400), IFZA Business Park, DDP, Dubai, UAE (SIGMA PARTNERS, "we", "us" and "our") provides your access to cross–platform application in the wellness category available on our website https://ustretch.site ("the Product").
1.Q: How long does the access to the Product remain valid?
A: Once you have created the Account you have access to the Product for an indefinite term (unless you are satisfied with the Product and keep your Account valid). You may cancel the use of the Product at any time by clicking on the "Cancel subscription" link and follow the applicable instructions to terminate your Account. If your Account is valid, it means you have access to the Product and you are using the Product. In this case the discount Trial period fee $1.98 per day (during first 5 days) and on the day following Trial period the monthly recurring Subscription $49.99 fee applies.
2.Q: I have passed registration, created the Account and paid for the stretching training support service. When can I get access to the course?
A: As a result of the Account, you will get access to the course immediately. All training content will be available via your Account.
3.Q: How can I recover access to my Account, if I have lost or forgotten my password?
A: Please take few easy steps to recover your access to the Account:
1. Follow the link.
2. Insert registered email.
3. In case of success, your new password will be sent to the specified email address.
4. Create a new password for your Account.
If you have not received an email to reset the password, please contact our support team at help@ustretch.site.
4.Q: I can't log in to my Account, what do I need to do?
A: First of all, make sure that you insert the registered email and password that you used during registration correctly.
If you are unable to log in to your personal account, we recommend you to create new password following these easy steps:
1. Follow the link.
2. Insert registered email.
3. In case of success, your new password will be sent to the specified email address.
4. Create a new password for your Account.
If you have not received an email to reset the password, please contact our support team at help@ustretch.site.
5.Q: I am not using the Product and wish to cancel the subscription. What options do I have to unsubscribe?
A: There are 2 possible options you may follow:
1. You can click on the "Cancel subscription" link and follow the applicable instructions at your Account.
2. You can contact our support team at help@ustretch.site to cancel your subscription and terminate your Account. Please follow 10.Q for details required to provide support.
6.Q: May I pause or suspend subscription for the Product?
A: You may only unsubscribe, following one of the above mentioned options and once the paid period expires, the access to the Product and your Account will be terminated automatically. In order to continue using the Product, you need to create a new Account and pay for subscription again.
7.Q: What is going to happen when my paid subscription runs out?
A: There can be two options:
1. If you have a subscription, access will automatically renew for the next period. How to unsubscribe is mentioned above.
2. If you have paid for a certain period without a subscription, the courses will be unavailable once the period expires. To continue training, you have to pay for any chosen package on our website ustretch.site
8.Q: I encounter errors when viewing a course videos content (the files do not start playing or playback is interrupted). Do you have any ideas how to fix it?
A: You can troubleshoot course video content files issues as follows:
1. Check your Internet connection and make sure you have enough speed to run video files.
2. Close applications and other browser tabs and windows that you are not using.
3. Try an alternative browser to access your Account.
4. Try an alternative device, if possible, to access your Account. If you are using a tablet or phone, try a PC or laptop.
5. Try to play alternative video from the course to see if there is also a playback issue.
6. Install (reinstall) required drivers and updates on your tablet, phone, PC or laptop.
7. Try to open the course videos in a browser using an Incognito mode.
9.Q: Can I download the course and use it without Internet access?
A: No, you can only watch course videos if you have an Internet connection with minimal speed of 3 MB/s and strictly on our website.
You have access to your Account from any device 24/7, however Internet connection is still required in order to use Product successfully.
10.Q: How can I contact the support team?
A: If you need any assistance to resolve your issue as quickly as possible, please send the following information to support team on to the email: help@ustretch.site
1. Registered email.
2. Your Account ID number.
3. 6 first and 4 last digits of the banking card from which the order was made in the format "1234 56 ** **** 1234".
4. Briefly describe your issue.